Frequently Asked Questions

Q: How long does it take to clean carpets?

A: On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

Q: Will water ruin my carpet?

A: Water can ruin carpet. But Chem-Dry’s revolutionary cleaning system is designed to dry fast! Since we are not using soaps or harsh detergents to clean your carpets, we use just a fraction of the water (only one-fifth to one-tenth the amount of water) steam cleaners and shampooers use.  So you will receive a Drier. Cleaner. Healthier. cleaning.

Q: Will cleaning my carpet make them re-soil faster?

A: The problem results from residues being left in the carpet which attract dirt. The modern methods we use rinse virtually all of the cleaning agents out of the carpet so it will not attract dirt.

Q: How long do I have to wait to let my children or pets back on the carpet?

A: The carpet may be walked on with clean bare feet or indoor shoes immediately after cleaning; however, Air Fresh Chem-Dry recommends that you limit activity on the carpet until it is completely dry.

Q: Will your chemicals harm my children or pets?

A: No. Air Fresh Chem-Dry does not use “Chemicals” in the Natural carpet cleaning solution. The product is 100% non toxic and biodegradable. We are a green company, with real green cleaning products. No safety hazards here. Chem-Dry is Healthier than any other method!

Q: Do I need to move my furniture before the technicians arrive?

A: Our expertly trained technicians will move light furniture such as sofas, loveseats, chairs and tables. They will go around any heavy items, glass, electronics or personal items.

Q: Do I have to be home while the carpet is being cleaned?

A: It is not necessary that you be home while your carpet is cleaned because we are thoroughly trained professionals you can trust. In order to provide the best possible service, we do recommend that someone be home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet. If that is not possible, than in most cases we are able to discuss things over the phone.

Q: Can I have both my area rug and carpet cleaned at the same time?

A: Yes! However, the area rug cannot dry over the wet carpet. The area rug must be taken to a clean hard surface to dry. In some cases, our technicians will bring your area rug to a special facility to be cleaned and deliver the rug back once it is completely dry.

Q: What should I do if spots reappear after the cleaning?

A: Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, contact as soon as possible at 1-866-384-7474. We will be able to help resolve the problem. We have a 30 day guarantee on our work, so if spots return, so do we, happy and at no charge once within 30 days of your original appointment. This is to guarantee customer satisfaction, we stand behind our work!

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